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Q.
Is our Intellectual Property Safe? |
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A.
Absolutely. We are a Canadian company that abides by the highest
standards of business ethics and Canadian as well as International
law. Our proven track record and client list can attest to the
fact that we operate with the utmost integrity. In addition,
we employ stringent and strict security measures, as to ensure
that all software, IP and data can not be stolen, corrupted
or lost. |
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Q.
Do we lose control over outsourced projects? |
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A.
Not at all. You will have Complete control. Arackal will
always provide a schedule and deliverables on a timely and regular
basis, thus ensuring that our clients are continuously informed
and on top of all aspects of their projects at all stages of
a project or service life-cycle. Everything is done in a manner
that is pre-approved by our clients and Arackal ensures that
our clients are well informed about all aspects of a project
throughout its life-cycle |
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Q.
How does Arackal ensure quality? |
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A.
Arackal ensures quality by following the highest professional
standards in all areas. We use rigorous development methodologies
relevant to the domain of our offerings. We follow strict quality
assurance practices before we hand over deliverables to our
clients, we invest in the best infrastructure and we endeavor
to hire the best people. Taken together these efforts ensure
that we provide deliverables of the highest quality to our clients. |
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Q.
How does Strategic Outsourcing with Arackal save us money? |
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A.
Arackal can
save your organization money in 2 immediate ways.
1. Reduce direct costs – Our Global Deployment Model,
in conjunction with our offshore resources, allows us to offer
the most competitively priced solutions that can be found anywhere.
2.Reduce Overhead Costs in terms of HR & Infrastructure
Costs. Outsourcing to Arackal allows your organization to reduce
HR costs in terms of recruitment, training and retention, as
well as reduce infrastructure costs and investments as Arackal
would assume all such costs. |
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Q.
How does Strategic Outsourcing with Arackal generate value? |
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A.
Arackal generates value in 2 tangible ways.
1.
Increase Sales & Marketing Efforts – Monies saved
from reducing costs can be directly redeployed into sales
and marketing which directly benefits revenue generation efforts.
2.
Focus on core activities – Management time and human
resources that were otherwise involved in areas that may be
outsourced, can now be redeployed or better focused in activities
that directly impact revenues or improve products and services. |
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Q.
What size of company is fit for outsourcing? |
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A.
At Arackal, we don’t set thresholds on the size of our
clients. In fact, we pride ourselves in our flexible approach
that will best serve your needs. Our clients are varied from
start-up stage technology companies to Fortune 1000 organizations.
At
Arackal, we understand that different companies have different
needs and different requirements. For some, speed of delivery
is critical, for others, not being able to access required
skill-sets is an impediment to their growth. Whatever the
size of your organization, Arackal can help you maximize value
and minimize costs, from single engagements to ongoing programs. |
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Q.
What is Arackal's software product support policy? |
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A.
We support the current version of our products plus 2 versions back.
Any version before that is not supported. We may, however, at our own
discretion, attempt to support older product versions, but there is no
guarantee that we can resolve issues related to outdated products or provide
updates. We do recommend that our clients keep the product(s) on their
systems up to date. We will assist you with your upgrades. For clients
that have support contracts with Arackal, in addition to being able to
obtain phone and e-mail support from us, they also have access to product
updates and upgrades. If our clients need the current version of the
product, they can send an e-mail request to
support@arackal.com
be happy to send the latest version of the product to them. |
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